> Warning :
The English version
of the present General Conditions of Sale is provided to facilitate
understanding. Only the official French version binds Le Mas de la Tapi and forms a reference in case of
and the internet Client, legal entity, or individual, who makes the purchase.
> Methods of payment :
The Company's products and services are payable in total, including shipping charges, at the time the order is placed by credit card (VISA, EUROCARD, MASTERCARD, AMERICAN EXPRESS). Payment by credit card is processed through a secure process which guaranties confidentiality and security of the information provided at the time of the transaction.
> Delivery :
The products will be delivered to the address given on the order by the freight forwarding company designated by the "The Company" and exclusively to the zones who appears on the site.
The Website may indicate a delay in delivery for a product according to availability of stock and transport, and without guaranty. Extended delays do not in any case give cause for late fees, damages, holdbacks. However, if the delivery is delayed more than 7 days after the delay indicated on the Website, the CLIENT can cancel his order by registered letter, fax, or e-mail addressed to "The Company". In this case, the order is considered cancelled upon confirmation by The Company.
Shipping / freight charges are paid by the CLIENT and are invoiced in addition to the price of the products ordered. The total charges will always be given to the CLIENT before the confirmation of the order and must be paid at the same time as the order is made. These charges vary according to the total order and the destination country, and are calculated on the Website according to the order.
Upon payment by the CLIENT and shipment from The Company, the products are the property of the CLIENT. The products travel at the CLIENT's own risk. In the case of anomaly or error in delivery (damages, breakage, damage to packaging, loss.), or even non-conformity of products compared with the delivery voucher, the CLIENT must:
At the time of delivery, point out any discrepancies clearly written and signed on the delivery voucher designated for the freight forwarder.
Within three working days from reception of products, send to the freight forwarding company by registered letter with the form for "acknowledgement of receipt" (avis de reception), the CLIENT's potential claims relating to all damages or partial loss of the products delivered.
Within one working day, inform The Company of the situation by fax or e-mail to the following address:firstname.lastname@example.org
Within 8 days of receipt of the products ordered, all claims for visible defect in the products, for whatever reason, must be sent to the "The Company" by registered letter with "acknowledgement of receipt" (avis de reception) form.
After this period, the CLIENT is considered to have accepted the products without reservation. It is up to the CLIENT to furnish the "The Company" all necessary justifications for the CLIENT's claim. In the case where the CLIENT's claim would be accepted by The Company", The Company will carry out at its discretion according to available stock, a replacement or refund for the returned product(s).
> Right of Retraction :
The CLIENT has 7 full days from the receipt of products acquired on the Website to retract (or rescind). In the case of exercising the CLIENT's right of retraction, the "The Company" will give a refund for the entire order cancelled and returned unopened by the CLIENT, including delivery fees. The CLIENT will be responsible for the shipping charges for the return and must return the product within fifteen days following the receipt of the product. In the case of partial cancellation of an order, the "The Company" will retain the shipping fees for the product(s) delivered and not returned by the CLIENT.
In the case of exchange or refund, the CLIENT must notify the "The Company" by registered letter and send back the unused product at the CLIENT's expense and risk in the original packaging, accompanied by all the accessories, instructions and documentation to the following address:
Failure by the CLIENT to abide by the conditions of the existing article could cause the "The Company" to not exchange or refund the returned product. .
> Responsability & guaranty :
The "The Company" can not be held liable for damages of any nature, either material and consequential or bodily which could result from improper or abnormal use of products offered for sale. The responsibility of the "The Company" shall not be bound to all the factors or inherent damages in the use of the internet connections totally outside of due diligence and precautions taken by the "The Company"
In particular, any disruption in service, or any outside intrusion or presence of computer virus, shall not enter into the responsibility of the "The Company". The CLIENT benefits from the legal guaranty of eviction and product defects in accordance with the terms of the articles 1625 and following of the Civil Code.
> Non validity / Non release :
In the possibility where any of the conditions in the present GCS would be declared void or deemed nugatory, all the other conditions would continue to apply. Should "The Company" choose not to invoke at any given moment any of the present GCS, this can not in any case be interpreted as serving as a release to subsequently invoke any said conditions.
> Applicable law / jurisdiction :
The present GCS are subject to French law. The application of the Vienna Convention on the international sale of merchandise is expressly disregarded. French law is applicable without necessarily disregarding the application of imperative legislative laws granted to consumers or from any imperative law more protective by the foreign judge retained by a consumer of the corresponding country.
The parties will do the maximum to find an amiable solution to all dispute relative to the formation, execution and/or cessation of contractual obligations between the parties. Failing an amiable settlement, the litigation will be submitted to the French courts.